The only way to reset the Set Top Box is to remove both the HDMI cable and the IR extension cable (if used). Then reboot the 9865 HDC DVR after waiting for 30-60 seconds after disconnecting power. Another fix is to not use the HDMI cable and connect via component cables, then there are no more power on lockup issues.My time warner digital adapter stops at 95% while searching for channels, I have un plugged box and waited over 10 min. Still hangs at 95%? I hooked up my Cisco digital adapter and i had to restart it 5 times already.1. Unplug the power cord from the back of the box. 2. Wait for 30 seconds. 3. Plug the power cord back in and wait for the box to restart. 4. Once the box has restarted, try using it again. If it still isn’t working properly, you may need to contact Spectrum customer service for further assistance. Conclusion . If you have a Spectrum cable ...The following summaries about cable box stuck on l 3 will help you make more personal choices about more accurate and faster information. You can refer to the answers below. You are looking : cable box stuck on l 3The Time Warner Cable box, for example, uses an L- numeric series to indicate and reflect the cable box booting process. If your Time Warner cable box says L-8, then it means that the system is still starting, that it is searching, or that there may be a problem. When the cable box won’t display anything past L-8, a call for technical support ...For this, the easiest solution is to contact customer support as the issue only arises when something is wrong with the internal aspects of your cable box. Method #3 : Spectrum E-3-Issue with Time Warner Cable Box . When you see an E-3 error, it means that the issue is with your service’s On-Demand side.Cable box says hold long time. Takes a long time to get tv and reciever to sync up. this is only for hd channels. will display a digital channel right away.using hdmi connection? Just got the dish hooked up yesterday,can`t get all channels or hbo- show time etc free channel 4 first 3 months on box 2 in bedroom? Optimum cable box sayus holdWhen your Spectrum cable box is stuck on L-3, it means there's a communication error between your cable box and the network. This could be due to a variety of issues, including a weak or unstable signal, a faulty cable box, or a problem with the network itself. How to Fix L-3 Error on Spectrum Cable Box. Fortunately, there are several steps you ...Cable box says hold long time. Takes a long time to get tv and reciever to sync up. this is only for hd channels. will display a digital channel right away.using hdmi connection? Just got the dish hooked up yesterday,can`t get all channels or hbo- show time etc free channel 4 first 3 months on box 2 in bedroom? Optimum cable box sayus holdCustomer Complaint Possible Causes Prime Home Alert Prime Home Fix NavigatetoDeviceView >UserSettings/AV Settings>andcheck settingsandchangeas required 510. Nov 29, 2017. #1. I have connected Explorer 4250 HD TV box (Scientific Atlanta) by coax cable to Samsung Smart TV, instead of HDMI. Everything seemed OK for one day. Then the HD box started recycling "boot" and code -1111-. I switched TV box power off/on again, but the TV box continued to recycle. The Customer Service told me that they ...Cable box says hold long time. Takes a long time to get tv and reciever to sync up. this is only for hd channels. will display a digital channel right away.using hdmi connection? Just got the dish hooked up yesterday,can`t get all channels or hbo- show time etc free channel 4 first 3 months on box 2 in bedroom? Optimum cable box sayus hold510. Nov 29, 2017. #1. I have connected Explorer 4250 HD TV box (Scientific Atlanta) by coax cable to Samsung Smart TV, instead of HDMI. Everything seemed OK for one day. Then the HD box started recycling "boot" and code -1111-. I switched TV box power off/on again, but the TV box continued to recycle. The Customer Service told me that they ...Since you mentioned that the cable box is not starting or restaring then best thing is call Time warner cable tech support so they can take a look at your modem. Here is the phone number: 800-TWCable (800-892-2253) Tell them that the cable box is not starting correctly.Unplug the Cable Box – If the cable box does not respond to the remote control, you can try resetting it by unplugging the power cable from the cable box and from the power outlet. Then wait for approximately 10 seconds and plug it back into the power outlet. If your cable box has a back-up battery, you should ensure that you disconnect it as ...On your remote control, click on the Xfinity button. Use the right or left arrow button to highlight Settings then click OK. Using the Down arrow, highlight the Device Settings then click OK. With ...How to hook up my wii to a time warner cable box time warner digital cable wii connections? Time warner cable box stuck acquiring application information. If the 2d code on the time warner cable box means the tv is not recognizing the cable signal through hdmi, how do i fix it?Orange light mail indicator light on my cable box. Answer to level thirty seven in for pics one word six letters with a dog wearing sunglasses? What is the answer to level 270 on 4 pics 1 word. all four pictures are swirly pastries and the letters are y r z p h v a s j e l? Time warner cable box envelope light Cable box says hold long time. Takes a long time to get tv and reciever to sync up. this is only for hd channels. will display a digital channel right away.using hdmi connection? Just got the dish hooked up yesterday,can`t get all channels or hbo- show time etc free channel 4 first 3 months on box 2 in bedroom? Optimum cable box sayus holdOn your remote control, click on the Xfinity button. Using either the right or left arrow button to highlight Settings (which has a gear icon). Click OK. Using the Down arrow, highlight the Device Settings. Click OK. With the same down arrow, select the Power Preferences. Click OK.Xfinity cable box stuck on loading 3 dots. Hi i have xperia ray and i cant turn it on because when i press the power button the phone just vibrate without red or orange light i tried to press; Our lg lcd television has the red stand by light on. when u press power button on tv or standby button on remote it won`t switch on?Mar 16, 2023 · Click the "direct messaging" icon or https://comca.st/3J0ir1l. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Spectrum Cable Box Says e-8; How to fix it? 1. Inspect the cables; 2. Reboot your cable box; 3. Resetting the Cable Box; 4. Update your Spectrum; 5. Delete and re-install the Spectrum App; 6. Reboot Spectrum Receiver ; 7. Check if there are issues with Software Download; In Conclusion; Frequently Asked Questions. What is the meaning of E9 on ...Time warner cable box stuck at l 8. My time warner cable box won`t reboot. it`s stuck on intialization e-13? Time warner acquiring application information? Time warner cable cable box stuck on l 8. I have my speaker bar hooked up to my time warner cable box. i would like to use the remote from the time warner cable box to turn on and off my izod The Contour DVR 6 channel cable box is what we have. I should add that if you wait an hour or more for the on demand show in the small window to finish, the small window will close. But in the meantime you are stuck with that small window whether you go to regular cable TV or leave it on the blue on demand menu in the large window. Nov 30, 2021 · The Time Warner Cable box, for example, uses an L- numeric series to indicate and reflect the cable box booting process. If your Time Warner cable box says L-8, then it means that the system is still starting, that it is searching, or that there may be a problem. When the cable box won’t display anything past L-8, a call for technical support ... ALT means it is not getting signal from the cable line. Make sure that the coaxial cable coming from the wall is going into "cable in" on the back of the box.If the cable is screwed in and secure on both sides, verify that the outlet is working by removing it from the cable box and connecting it to the tv, change the channel and if you get picture then the outlet is fine. ALT means it is not getting signal from the cable line. Make sure that the coaxial cable coming from the wall is going into "cable in" on the back of the box.If the cable is screwed in and secure on both sides, verify that the outlet is working by removing it from the cable box and connecting it to the tv, change the channel and if you get picture then the outlet is fine. Oceanic cable box stuck in reboot. My cable box has rebooted 8 times and only goes up to l 4 and sticks, scientific american 8300 hd dvr. cable company couldn`t reboot over phone either; New hd cable box seems stuck on cisco - acquiring application information? Cablevision box not rebooting. My brighthouse cable box is stuck on acquiring ... Ans: In order to reset the spectrum cable box, you can reboot the box following the manual procedure. To reset it, disconnect the cable box from the main power supply socket, and hold the power button in the box for 10 seconds.Aug 18, 2022 · Restarting the cable box will allow the temp memory to refresh and allow the device to establish a new connection without relying on cached data from previous sessions. To perform a restart, simply power off the cable box by pressing the power button on the front of the device and wait until the device no longer shows any signs of life. Since you mentioned that the cable box is not starting or restaring then best thing is call Time warner cable tech support so they can take a look at your modem. Here is the phone number: 800-TWCable (800-892-2253) Tell them that the cable box is not starting correctly.Hi - my cable box is stuck on error L-3. I had unplugged the box because there was an issue. I left it unplugged for 30 seconds and it goes through different L-# errors on the box and now is stuck on L-3.Customer Complaint Possible Causes Prime Home Alert Prime Home Fix NavigatetoDeviceView >UserSettings/AV Settings>andcheck settingsandchangeas required Included. $6.00/mo. Latino View. 70+. Included. $12.00/mo. Whether you are home or on the go, the Spectrum TV ® App gives you access to a complete line of up to 85,000+ On Demand shows and movies – on your mobile or home screen. There’s always something more for someone of every taste.Here's the information about cable box stuck on l-3 People use search engines every day, but most people don't know some tricks that can help them get better search results, for example: when searching for "dog", "dog -black"(without quotation marks) can help you exclude search results that contain "black".With regards to this you might want to go ahead and turn off your time warner cable box, after 2 minutes turn it back on then once the time warner cable box is restored or booted up properly you can go ahead and check if it is still stuck on L7 if it still is, please contact the customer service of time warner cable and they will be able to ... How to hook up my wii to a time warner cable box time warner digital cable wii connections? Time warner cable box stuck acquiring application information. If the 2d code on the time warner cable box means the tv is not recognizing the cable signal through hdmi, how do i fix it?Cisco cable box 2d. Cable box with component outputs. plasma monitor with hdmi, composite and dvi inputs what needed to hook up? Why does my hd tv not work when i use hdmi from the rogers hd pvr but it works with regular cable or component. the screen goes black & says no signal; 2d on my cable boxIn most situations, restarting the cable box (unplug it for at least thirty seconds, then plug it back in) will resolve most issues. The restart will also provide updates the the cable box. You will see the display read "OCAP" and "boot", followed by a reverse countdown reading "L-8" to "L-1". Click the "direct messaging" icon or https://comca.st/3J0ir1l. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.With the above information sharing about spectrum cable box stuck on l-3 on official and highly reliable information sites will help you get more information. Related posts: 9+ black and white sun ray tattoos most standardSince you mentioned that the cable box is not starting or restaring then best thing is call Time warner cable tech support so they can take a look at your modem. Here is the phone number: 800-TWCable (800-892-2253) Tell them that the cable box is not starting correctly.Unplugging the Cable Box. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off. [8]The Contour DVR 6 channel cable box is what we have. I should add that if you wait an hour or more for the on demand show in the small window to finish, the small window will close. But in the meantime you are stuck with that small window whether you go to regular cable TV or leave it on the blue on demand menu in the large window.Press and hold the ‘Exit Button’ for about 30 seconds to fix memory failure. After that, the Spectrum Cable box will reboot, and the reset procedure will begin shortly. Once that is complete, log in to your spectrum account. Choose the services menu and select the TV option under it.Brighthouse cisco cable box l 8. Nokia c3 mobile problem in wi-fi connction due to problem in wi-fi chip , i wanna change wi-fi chip? I have a vga to hdmi cable connected from my pc to my emerson hdtv. i have no problem with the video but, my audio on the television is not working? Brighthouse cable box l 7. Hdmi hookup problem...just connected ... Cable box says hold long time. Takes a long time to get tv and reciever to sync up. this is only for hd channels. will display a digital channel right away.using hdmi connection? Just got the dish hooked up yesterday,can`t get all channels or hbo- show time etc free channel 4 first 3 months on box 2 in bedroom? Optimum cable box sayus hold May 12, 2021 · Now it’s time to unplug the Comcast Cable TV Box from the power outlet. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Give it about 5 minutes and put it back to power. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Xfinity Box Says, Boot This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).My Cable Time Warner cable box does not re boot. I receive message b 109 then box goes blank. What is the problem? When I turned on tv tonight received picture then lost picture. Proceeded to reboot cable box. Receive message b 109 then cable box does not display anything, screen where time should appear is blank.Oct 15, 2022 · 3.Ask Spectrum on Twitter: “@coccoli_jerry L-3 is where most of the …. Author: twitter.com. Publish: 30 days ago. Rating: 3 (662 Rating) Highest rating: 3. Lowest rating: 1. Descriptions: Why when I reboot my box – when the reboot gets to L-3 IT BECOMES INTERMINABLE. …. L-3 is where most of the cable box data loads, It may take up to 20 To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. If you have a Flex device, connect it using the WPS button.If there is a signal outage, some channels will be unavailable, and the service will be stuck on “retrieving channel information” for those channels. If a signal is lost owing to a loose, disconnected, or damaged coax cable. When you switch to a new cable box, you may experience a device issue. The receiver’s software had a temporary problem.Click the "direct messaging" icon or https://comca.st/3J0ir1l. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Apr 24, 2023 · Ans: In order to reset the spectrum cable box, you can reboot the box following the manual procedure. To reset it, disconnect the cable box from the main power supply socket, and hold the power button in the box for 10 seconds. 510. Nov 29, 2017. #1. I have connected Explorer 4250 HD TV box (Scientific Atlanta) by coax cable to Samsung Smart TV, instead of HDMI. Everything seemed OK for one day. Then the HD box started recycling "boot" and code -1111-. I switched TV box power off/on again, but the TV box continued to recycle. The Customer Service told me that they ...The Contour DVR 6 channel cable box is what we have. I should add that if you wait an hour or more for the on demand show in the small window to finish, the small window will close. But in the meantime you are stuck with that small window whether you go to regular cable TV or leave it on the blue on demand menu in the large window.Unplug the Cable Box – If the cable box does not respond to the remote control, you can try resetting it by unplugging the power cable from the cable box and from the power outlet. Then wait for approximately 10 seconds and plug it back into the power outlet. If your cable box has a back-up battery, you should ensure that you disconnect it as ... Your cable box may be stuck on the boot screen if it is having trouble powering up or if it is experiencing software or firmware issues. In order to troubleshoot why your cable box is stuck on the boot screen, you will first need to check the power source; make sure the power cable is securely plugged into both the power outlet and the cable box.Resetting the Router Online. Navigate to this address on your computer. Sign in with your Spectrum username and password. Signing in with the Username and the Password. Click on the services tab. Select the “TV” tab and click on the “ Experiencing Issues” option next to your equipment name. Click on the “ Reset Equipment” option to ...It's because the mass manufactured cable STB(set top boxes) usually have proprietary software that downloads from the cable company's head end every time it reboots. The boxes are massed produced with hardware inside them and most providers create their own software for them.Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more.Spectrum Cable Box Says e-8; How to fix it? 1. Inspect the cables; 2. Reboot your cable box; 3. Resetting the Cable Box; 4. Update your Spectrum; 5. Delete and re-install the Spectrum App; 6. Reboot Spectrum Receiver ; 7. Check if there are issues with Software Download; In Conclusion; Frequently Asked Questions. What is the meaning of E9 on ...1- disconnected the the cable on HDMI1 on tv/tv connector (if that is the connection coming from Spectrum box) 2- disconnected the power on Spectrum cable box so it turns off. 3- Turned off TV. Wait a couple of minutes and then. 4- connect power to Spectrum cable box so it restart (make sure it is on)1. Unplug the power cord from the back of the box. 2. Wait for 30 seconds. 3. Plug the power cord back in and wait for the box to restart. 4. Once the box has restarted, try using it again. If it still isn’t working properly, you may need to contact Spectrum customer service for further assistance. Conclusion . If you have a Spectrum cable ...For this, the easiest solution is to contact customer support as the issue only arises when something is wrong with the internal aspects of your cable box. Method #3 : Spectrum E-3-Issue with Time Warner Cable Box . When you see an E-3 error, it means that the issue is with your service’s On-Demand side. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. If you have a Flex device, connect it using the WPS button.Spectrum Cable Box Says e-8; How to fix it? 1. Inspect the cables; 2. Reboot your cable box; 3. Resetting the Cable Box; 4. Update your Spectrum; 5. Delete and re-install the Spectrum App; 6. Reboot Spectrum Receiver ; 7. Check if there are issues with Software Download; In Conclusion; Frequently Asked Questions. What is the meaning of E9 on ...Locate the manual reset button on the Spectrum cable box. It should be along the front panel or at the back near the power cords. Check the user manual. Hold down on the button for about 10 seconds until the lights or display go, then let go. Wait for about 4-10 minutes for the box to restart entirely. The lights on the box will come ON, and ...How to hook up my wii to a time warner cable box time warner digital cable wii connections? Time warner cable box stuck acquiring application information. If the 2d code on the time warner cable box means the tv is not recognizing the cable signal through hdmi, how do i fix it?Method#1: Reboot Spectrum Cable Box 101 and 201. Turn on your TV. When your receiver is powered on, the word “ Spectrum” will pop on your TV screen and then disappear. When the word “Spectrum” appears on the screen again, you will see 9 to 10 small boxes underneath ranging from green to yellow colors. Then the phrase “ Initializing ...Share. 7.9K views 1 year ago. Here, you can learn why your Spectrum Cable Box is stuck on L-3. We will also talk about the ways to fix the problem. Check out the video for more details....Orange light mail indicator light on my cable box. Answer to level thirty seven in for pics one word six letters with a dog wearing sunglasses? What is the answer to level 270 on 4 pics 1 word. all four pictures are swirly pastries and the letters are y r z p h v a s j e l? Time warner cable box envelope light Orange light mail indicator light on my cable box. Answer to level thirty seven in for pics one word six letters with a dog wearing sunglasses? What is the answer to level 270 on 4 pics 1 word. all four pictures are swirly pastries and the letters are y r z p h v a s j e l? Time warner cable box envelope lightAug 30, 2022 · Spectrum Cable Box Says e-8; How to fix it? 1. Inspect the cables; 2. Reboot your cable box; 3. Resetting the Cable Box; 4. Update your Spectrum; 5. Delete and re-install the Spectrum App; 6. Reboot Spectrum Receiver ; 7. Check if there are issues with Software Download; In Conclusion; Frequently Asked Questions. What is the meaning of E9 on ... Hi - my cable box is stuck on error L-3. I had unplugged the box because there was an issue. I left it unplugged for 30 seconds and it goes through different L-# errors on the box and now is stuck on L-3.2. Unplug the power cord from both your X1 box/router, and the wall outlet. 3. Wait 30 seconds. 4. Plug the power cord back into both your X1 box/router, and the wall outlet. 5. You should now see the Xfinity welcome screen. If it doesn’t appear after a few minutes, restarting your television or X1 box may be necessary.
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Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more.Re: Roku TCL Tv won't connect with cable box BUT apps work fine. @RokuDanny-R For my issue, I've tried plugging into all 3 HDMI ports. The only solution is to unplug the HDMI cable and quickly plug it back in or reboot the TV. The unit in question is a CISCO DTA 170HD mini cable box.With regards to this you might want to go ahead and turn off your time warner cable box, after 2 minutes turn it back on then once the time warner cable box is restored or booted up properly you can go ahead and check if it is still stuck on L7 if it still is, please contact the customer service of time warner cable and they will be able to ... It's because the mass manufactured cable STB(set top boxes) usually have proprietary software that downloads from the cable company's head end every time it reboots. The boxes are massed produced with hardware inside them and most providers create their own software for them. If that doesn't work, you can reset the remote to factory by holding the A and D button together until the light on top of the remote turns solid green, then press 9,8,1. It'll blink twice then you should be able to re-pair your remote with the above settings. If you have the XR11, it's the setup button until solid green then the Xfinity button. Gold Problem Solver. •. 5.8K Messages. 3 years ago. @Lee21 wrote: The On Demand program has finished but cannot exit On Demand. Can only turn the tv on and off. Batteries are fine. Pull the plug and plug back in after at least one minute to reset the cable-box.When your Spectrum cable box is stuck on L-3, it means there's a communication error between your cable box and the network. This could be due to a variety of issues, including a weak or unstable signal, a faulty cable box, or a problem with the network itself. How to Fix L-3 Error on Spectrum Cable Box. Fortunately, there are several steps you ...5.Spectrum Receiver (Cable Box) Troubleshooting. Author: www.spectrum.net. Publish: 1 days ago. Rating: 4 (1231 Rating) Highest rating: 3. Lowest rating: 1. Descriptions: Manually Reboot Your Receiver. Unplug your Spectrum receiver for 60 seconds and then plug it back in. Make sure: Your cables are connected securely. The coax ….Now it’s time to unplug the Comcast Cable TV Box from the power outlet. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Give it about 5 minutes and put it back to power. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Xfinity Box Says, BootThis video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).When your Spectrum cable box is stuck on L-3, it means there's a communication error between your cable box and the network. This could be due to a variety of issues, including a weak or unstable signal, a faulty cable box, or a problem with the network itself. How to Fix L-3 Error on Spectrum Cable Box. Fortunately, there are several steps you ...Oceanic cable box stuck in reboot. My cable box has rebooted 8 times and only goes up to l 4 and sticks, scientific american 8300 hd dvr. cable company couldn`t reboot over phone either; New hd cable box seems stuck on cisco - acquiring application information? Cablevision box not rebooting. My brighthouse cable box is stuck on acquiring ...What does L-3 and E-3 mean on my cable box? - I cannot get my cable box to reboot, and it keeps getting stuck on L-3 and E-3. It is shutting itself off again and rebooting on it`s own as well. :: My Home Theater Secrets Revealed 1006 Community Experts online right now. Ask for FREE. What would you like to ask? Ask Your Question Fast!1. Unplug the power cord from the back of the box. 2. Wait for 30 seconds. 3. Plug the power cord back in and wait for the box to restart. 4. Once the box has restarted, try using it again. If it still isn’t working properly, you may need to contact Spectrum customer service for further assistance. Conclusion . If you have a Spectrum cable ...Apr 24, 2023 · Ans: In order to reset the spectrum cable box, you can reboot the box following the manual procedure. To reset it, disconnect the cable box from the main power supply socket, and hold the power button in the box for 10 seconds. Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ... ALT means it is not getting signal from the cable line. Make sure that the coaxial cable coming from the wall is going into "cable in" on the back of the box.If the cable is screwed in and secure on both sides, verify that the outlet is working by removing it from the cable box and connecting it to the tv, change the channel and if you get picture then the outlet is fine.Method#1: Reboot Spectrum Cable Box 101 and 201. Turn on your TV. When your receiver is powered on, the word “ Spectrum” will pop on your TV screen and then disappear. When the word “Spectrum” appears on the screen again, you will see 9 to 10 small boxes underneath ranging from green to yellow colors. Then the phrase “ Initializing ...May 7, 2020 · Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop. ALT means it is not getting signal from the cable line. Make sure that the coaxial cable coming from the wall is going into "cable in" on the back of the box.If the cable is screwed in and secure on both sides, verify that the outlet is working by removing it from the cable box and connecting it to the tv, change the channel and if you get picture then the outlet is fine. .